Help & Frequently Asked Questions

Please contact us so we can change email address.

We accept all major VISA, Mastercard, Debit card and PayPal payments. You see 2 options in the checkout page. If you have any difficulties in payment, please contact us.

When purchasing online, all your information is entered into a SSL secure web page. Your information is then SSL encrypted and sent directly yo our credit card providers network, where your card and traction is authorized and approved. Your credit card information is not stored on our servers.

After making purchase, you can change/cancel order within 1 hour. Please contact us immediately because any orders that have already been packed and shipped can not be cancelled.

We will email your tracking information about 5-10 days after order processing.

Tracking websites:

www.17track.net/en for international orders

https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.

The estimate delivery time for each product is shown in the product page. As our products are custom made to order, usually it takes 2-3 weeks for US and 2-4 weeks for international

Order will be processed on the same day of ordering, it usually takes us about 5-7 days to manufacture your order. So we send you email confirm shipping after 5-7 days

Please contact us if you do not receive tracking confirmation after 7 business days from the day you completed your payment

Free shipping applied to all order over $75

If order is less than $75 and in US, the shipping cost is 6.95

If order is less than $75 and outside US, the shipping cost is 6.99

All orders over $75, the shipping is free

If you are not happy with your purchase and wish to return an item, please contact is within 30 days from receiving your order. Please provide your order number, photo of received products as well as the reason for your return. We'll deal with it within 24 hours

We will cover return shipping cost or refund only in cases when items have arrived in damaged condition. Otherwise all return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, or defective. Please include your order number, photos of the item(s). We will deal with it within 24 hours.

We want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of receiving your order. Once a return is accepted, we will refund your payment  less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.